Customer satisfaction is very important to us. Although individual situations and circumstances will vary, our general policy regarding returns, exchanges and refunds is as follows. Please don’t hesitate to contact us if you have any questions and/or concerns regarding our policy.

If an item is unsatisfactory, please send us a detailed email within 3 days of receipt of your order. Please do not discard any of the packing/shipping materials, as we may issue a call tag to pick up the order. Refunds, either full or partial, will be determined upon review.

To return or exchange an item, send an email to us within 3 days of receipt of your order indicating your reason for the return. Please note returned items must be in new condition with unopened packaging and products in tact. Shipping costs for returns or exchanges will be your responsibility.

If an item is returned to us unopened because it was refused or undeliverable, you have the option to re-ship (shipping charges are your responsibility), or if you wish to cancel the order we will give you a 50% credit, excluding the shipping charges to cover our restocking costs. Please note that food items are not resold, therefore we must take a loss on these products if returned.

Most often our delivery providers (UPS, FedEx, USPS, etc.) have a signature release waiver and will leave packages at their own discretion (front porch, back door, neighbor, etc.) if they feel it is a secure location. Tracking information is provided on packages as proof of delivery. We are not responsible for lost or stolen packages after the delivery however; we will assist you with putting a tracer on the package for recovery or refund from the delivery carrier.

Insurance is provided on all of our items. If a product arrives broken or damaged during shipment, email us within 3 days and we will arrange shipping for you to exchange the item at no charge to you. Please keep the original box and packaging so a claim can be filed with the delivery carrier.

It is the policy and goal of Exquisite Gift Baskets to secure, maintain, and honor the trust and confidence of all of our customers. It is our strict policy to NEVER release ANY information provided to us to a third party FOR ANY REASON.

Substitutions

Exquisite Gift Baskets reserves the right to make substitutions, as necessary, based upon product availability, season changes, and the discovery of new items. All substitutions will be of equal or greater quality and value and will always maintain the integrity and/or theme of the gift basket. During summer months substitutions will be made for melt-able chocolate products.

Customization

The designs shown on our website are just a sampling of gift ideas that can be created for you. We will be happy to customize an outstanding gift based on your specifications and within your price range.

Gift Designs With Your Products

Exquisite Gift Baskets will be happy to include your products, brochures, business cards, etc. in the gift designs. For your convenience, we will keep them on hand at our location. Quotes provided for gift basket designs made up completely of your products require you to provide us with samples of the products to ensure we provide you with accurate pricing. Quotes provided otherwise will be estimates only, and may be increased after products are received.

Wrapping

Most of the designs on our website have been photographed without wrapping for better viewing. All gifts, prior to delivery/shipping are wrapped in FDA approved soft cellophane and topped with a beautiful hand-tied bow. We design our shipped gift baskets to ensure that they can be securely packaged to arrive in beautiful condition.

Wine and Alcoholic Beverages

Due to the complexities of various states’ laws regarding wine and alcohol, and in consideration of those who do not consume alcohol, it is our policy not to provide any gift baskets or gifts with wine or alcoholic beverages in them. We will be happy to substitute with a gourmet quality non-alcoholic wine or sparkling cider beverage.

Thank you so much for shopping with us!

If you have any questions regarding our ordering process, please email us, and we will get back to you as quickly as possible.

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